Terms and Conditions

Effective Date: March 2026 | Last Updated: March 2026

About These Terms

These Terms and Conditions govern your use of Radar Pest Control's services and website. By requesting a quote, booking a service, or engaging with us in any way, you agree to be bound by these terms.

Radar Pest Control is a family-owned pest control business operating on the Sunshine Coast, Queensland. We're committed to delivering professional, safe, and effective pest management services in accordance with Australian Standards and regulations.

About Us & Licensing

Radar Pest Control is an owner-operated pest control business licensed to operate in Queensland, Australia.

Our owner, Mick Smith, brings over 10 years of pest control experience to every job. We are fully insured with appropriate public liability and professional indemnity coverage.

Services & Quoting

When you contact Radar Pest Control, we will provide you with an obligation-free quote based on the information you provide and (if applicable) a site inspection.

• Quote Validity: All quotes are valid for 30 days from the date of issue unless otherwise stated in writing
• Price Changes: Final pricing may vary if on-site conditions differ significantly from what was described during the quote process (e.g., unexpected infestation severity, site access issues, additional areas requiring treatment). Any price adjustment will be discussed with you before work commences
• Standards Compliance: All pest control work is carried out in accordance with relevant Australian Standards and Queensland pest control regulations. For termite work, we comply with AS3660
• Site Access: You must provide safe and unobstructed access to all treatment areas. We cannot proceed if access is blocked or unsafe conditions exist

Service Guarantee & Warranty

General Pest Control Guarantee

Most general pest control treatments (cockroaches, spiders, ants, etc.) include a 6-month free service period. This means if you experience a problem with the specific pest treated during the first 6 months, we will return to address the issue at no additional cost.

Termite Treatment Warranty

Termite treatments (barriers, spot treatments, baiting systems) have separate warranty and guarantee terms that will be discussed with you at the time of service and provided in writing. These are NOT covered by the general pest control guarantee above. Please ask us to explain your specific warranty at the time of quoting.

Important Warranty Conditions

The service guarantee is conditional on you:

• Following all post-treatment advice provided by Radar Pest Control
• Maintaining reasonable hygiene standards in treated areas
• Not altering or interfering with treated areas (e.g., washing treated surfaces immediately, removing treated bait stations)
• Providing access for any follow-up inspections or re-treatments as required

Customer Obligations

When you engage Radar Pest Control, you agree to:

• Provide Access: Ensure safe, clear, and unobstructed access to all treatment areas on the scheduled service date
• Disclose Health Information: Inform us of any known health conditions, allergies, chemical sensitivities, pregnancy, or respiratory conditions that may affect treatment choices
• Secure Pets: Remove pets or secure them as instructed before treatment. Tell us if you have any pets, fish, birds, or other animals in the home
• Follow Post-Treatment Advice: Adhere to all instructions we provide after treatment (e.g., ventilation time, re-entry times, cleaning restrictions)
• Vacate Treated Areas: Leave treated areas for the advised period and do not return until we confirm it is safe to do so
• Maintain Property: Take reasonable steps to maintain the property and prevent new infestations (repair cracks, improve ventilation, remove food sources)

Payment Terms

If you prefer an invoice for later payment, please discuss this when booking. Overdue invoices may void your service guarantee and may prevent scheduling future services until the account is settled. We reserve the right to engage a debt collection agency for outstanding balances.

Cancellations & Rescheduling

Currently, we do not charge a cancellation fee. However, we greatly appreciate reasonable notice if you need to reschedule or cancel your appointment.

Mick is owner-operated and schedules his own time. Last-minute cancellations affect his ability to serve other customers, so your cooperation in providing advance notice is appreciated.

Radar Pest Control reserves the right to introduce a formal cancellation policy with advance notice if needed. Any policy change will be communicated to customers before implementation.

Limitation of Liability

Radar Pest Control carries appropriate public liability and professional indemnity insurance covering our services. However, our liability is limited in the following ways:

We are NOT liable for:

• Pre-existing Pest Damage: Damage to your property caused by pests before our treatment (e.g., termite damage to timber)
• Re-infestation: Re-infestation caused by structural issues, neighbouring properties, or factors outside our control
• Customer Non-Compliance: Issues arising from your failure to follow post-treatment instructions
• Unsecured Items: Damage to items you did not move or secure as instructed before treatment
• Indirect Loss: Lost profits, business interruption, or consequential loss

Liability Cap: Our liability is limited to the value of the service provided (the amount charged for the treatment).

Website Disclaimer

Information provided on our website (radarpestcontrol.com.au) is general in nature and intended as a guide only. It is not a substitute for a professional site inspection and quote.

• Pricing: Website pricing is a guide only. Final pricing will be confirmed at the time of quoting based on your specific site and requirements
• Accuracy: We aim to keep website content accurate and up to date, but cannot guarantee it is error-free
• Updates: Website content may be updated without notice
• No Warranty: Website content is provided "as is" without any warranty of accuracy or completeness

For pest control advice specific to your situation, please contact us for a professional inspection and quote.

Dispute Resolution

If you have a concern or complaint about our service, we encourage you to contact us directly so we can resolve the issue quickly.

Step 1: Contact Radar Pest Control

• Phone: 0401 166 155
• Email: info@radarpestcontrol.com.au
• Address: 36 Hegarty Circuit, Bli Bli QLD 4560

We aim to resolve complaints within 14 days.

Step 2: External Complaints

If you are not satisfied with our response, you may lodge a complaint with:

• Queensland Building and Construction Commission (QBCC): qbcc.qld.gov.au (for construction and pest control contractors)
• ACCC (Australian Competition and Consumer Commission): For consumer law breaches
• Local Council: For environmental or safety concerns

Governing Law: These terms are governed by the laws of Queensland, Australia.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, legal requirements, or industry standards. If we make significant changes, we will post the updated terms on our website and update the "Last Updated" date at the top of this page.

Your continued use of our services or website after any changes indicates your acceptance of the updated terms. We encourage you to review these terms regularly.

Contact Us

If you have any questions about these Terms and Conditions, or to discuss your pest control needs, please contact us: