Radar Pest Control Privacy Policy

Effective Date: March 2026 | Last Updated: March 2026

About This Policy

Your privacy is important to us. Radar Pest Control is committed to respecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website radarpestcontrol.com.au, contact us for a quote, request our services, or interact with us in any way.

We’re a small, family-owned pest control business on the Sunshine Coast, Queensland. We take your privacy seriously and use your information only as described in this policy.

What Personal Information We Collect

We may collect personal information when you:

• Contact us for a quote or service booking
• Call us on 0401 166 155 or email info@radarpestcontrol.com.au
• Visit our website (automated collection via logs)
• Fill out a form or survey
• Interact with us on social media

The personal information we collect may include:

• Contact Information: Full name, phone number, email address, home/mailing address
• Property Details: Service address, property type (house, unit, commercial), pest concerns
• Automatic Information: IP address, browser type, device type, pages visited, time spent on site
• Cookies & Tracking: Information from Google Analytics, Google Ads, and other analytics services (see Cookies section below)

How We Use Your Information

We use your personal information for the following legitimate purposes:

• Service Delivery: To provide pest control quotes, arrange site inspections, and deliver our services
• Communication: To contact you about your service request, booking confirmations, and updates
• Invoicing & Payment: To issue invoices and process payments for services rendered
• Marketing & Promotions: To send promotional emails and updates (only with your consent; see opt-out section below)
• Website Analytics: To understand how you use our website and improve our services
• Google Ads Tracking: To measure the performance of our Google Ads campaigns
• Compliance & Legal Obligations: To comply with Australian business, tax, and consumer protection laws
• Internal Administration: For record-keeping, business analysis, and fraud prevention

We will not use your information for purposes incompatible with those listed above without your explicit consent.

Enquiry Form Processing: When you submit an enquiry or contact form on our website, your information is processed through our backend systems and stored in our CRM system (Formitize) for job management, communication, and service delivery. This data is also used for invoicing and accounting purposes via our accounting software (MYOB) and appointment scheduling via Google Calendar.

Cookies & Tracking Technologies

Our website uses the following tracking technologies:

Managing Cookies: You can disable cookies in your browser settings, but this may affect your experience on our website. You can also opt out of Google Analytics tracking using Google’s Analytics Opt-out Browser Add-on.

Third-Party Services & Data Sharing

We use the following third-party providers to operate our website and services:

These providers may collect and process personal information on our behalf. We have contractual agreements in place to ensure they handle your data securely and in compliance with the Privacy Act. We do not authorize these providers to use your information for their own marketing purposes.

How We Protect Your Information

We take data security seriously and implement reasonable measures to protect your personal information from unauthorized access, loss, and theft:

• SSL/HTTPS encryption on our website
• Secure password protection on all accounts
• Limited staff access to personal data (need-to-know basis only)
• Regular security updates and monitoring
• Secure backup and storage systems

Important: While we use industry-standard security practices, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we will comply with Privacy Act requirements in the event of any data breach.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes listed above:

• Service Records & Invoices: 7 years (Australian tax law requirement)
• Quote Requests (Not Converted): 12 months, then deleted
• Marketing Email List: Until you unsubscribe
• Website Analytics Data: 26 months (Google Analytics default)
• Website Log Files: 30-90 days

Once we no longer need your information, we will delete it or anonymize it so you cannot be identified. If we are required to retain your information for legal, tax, or compliance reasons, we will do so securely and only use it for those purposes.

Your Rights & Controlling Your Information

Under the Australian Privacy Principles, you have the following rights:

Marketing Communications & Opt-Out

We may send you promotional emails about new services, special offers, or pest control tips only if you have provided consent or opted in. You have the right to opt out at any time by:

• Clicking the “unsubscribe” link at the bottom of any promotional email
• Calling us on 0401 166 155
• Emailing us at info@radarpestcontrol.com.au with the subject “Unsubscribe”

We will process your opt-out request within 10 business days. If you opt out of marketing, we will still send you transactional emails (bookings, invoices, service updates) that are necessary for service delivery.

Children’s Privacy

Our website and services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will promptly delete it. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

External Links & Third-Party Websites

Our website may link to external websites operated by third parties. We are not responsible for the content, accuracy, or privacy practices of these external sites. This privacy policy applies only to our website. If you visit an external website, we recommend reviewing their privacy policy before providing any personal information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our business practices, technology, or legal requirements. If we make significant changes, we will post the updated policy on our website and update the “Last Updated” date at the top of this page.

We encourage you to review this policy regularly. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy, wish to access or correct your personal information, or want to lodge a complaint, please contact us:

Complaint Resolution: We aim to resolve privacy complaints within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at no cost.